Return Policy

At Walker's Finest Beauty Supply, we want you to love what you ordered. Because of the nature of the products we carry, our policy is exchange only — we do not offer refunds.

Exchange Window

You have 14 days from the date of delivery to request an exchange. Items must be unused, in their original condition, and in their original packaging, along with your order number or receipt.

Final Sale Items

Due to hygiene and safety reasons, the following items are final sale and are not eligible for exchange or return:

• Wigs and hairpieces
• Clip-in extensions, ponytails, hair buns, and wig caps
• Jewelry
• Clothing and accessories
• Cosmetics and beauty products
• Sale or clearance items
• Items containing blades without sealed packaging (eyebrow razors, cuticle trimmers, etc.)
• All electrical items, unless defective

If We Made a Mistake or Your Item Arrives Defective

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery so we can make it right with a free exchange. Reach out with your order number and a photo of the item, and we'll take care of the rest.

Defective Electrical Items

Hair tools such as dryers and flat irons may be exchanged within the manufacturer's warranty period if confirmed defective and accompanied by your original receipt or order number. Some brands require manufacturer handling directly — in those cases, we'll point you to the right contact for warranty service.

How To Start An Exchange

Contact our customer service team at walkersfinestbeautysupply@gmail.com with your order number and the reason for your exchange. We'll walk you through the next steps, including where to send your item and how we'll get your replacement out to you.

Walker's Finest Beauty Supply reserves the right to limit or refuse exchanges at any time for any reason. Some restrictions may apply — please contact us with any questions.